Management

Deputy Manager/Care Quality Lead is a deputy manager position and supports the care team to understand compliance and how to evidence we are providing high quality care and support. This role works closely with the Registered Manager and deputises in their absence. It is the first step on the management ladder and requires a minimum Level 4 qualification.

Registered Manager is regulated by the Care Quality Commission (CQC) and manages the care setting with responsibility for 3 key areas, People, Quality and Budgets. This requires a minimum level 5 qualification, and you will be registered with CQC as a ‘fit person’. You may also be required to be a qualified nurse. The Registered Manager works closely with Local Authorities, Social Workers, GP’s, and District Nurses and with resident families.

Operations Manager is a management support role and works with the registered managers to ensure services are fully compliant for all regulated activity, local authority quality inspection and evidencing high quality care is being delivered. They may step in and manage a care setting in the absence of a registered manager, they will support with some HR aspects including disciplinary hearings and formal complaints.

Director of Care is responsible and accountable for the delivery of all regulated activities across the group. This role holds the Nominated Individual status with CQC and works to provide assurance that all regulated activity is undertaken to the highest of standards. They manage relationships with key stakeholders, tender for existing and new business opportunities and work closely with the CEO on all aspects of the operational and strategic objectives of the organisation.