Your feedback matters
Why are reviews important?
Reviews are vital for us at St Martins Care as they provide valuable feedback, helping us to maintain and improve the quality of our services. Positive reviews can help us to build trust with the community, and potential residents and their families, assuring them of the high standard of care that we offer in our assisted living facilities.
For families looking for the best care for their loved ones, genuine testimonials can be a deciding factor in choosing St Martins Care for Dementia, respite, nursing or residential care.
Where should you publish a review?
Reviews can be published on several platforms to reach a large audience and ensure your feedback guides others. We recommend leaving reviews on Google and Carehome.co.uk:
Guisborough Manor - Google and Carehome.co.uk
Park View - Google and Carehome.co.uk
Washington Manor - Google and Carehome.co.uk
Willow Green - Google and Carehome.co.uk
Windermere Grange - Google and Carehome.co.uk
Woodside Grange - Google and Carehome.co.uk
Feedback is vital
You should leave a review on Google or Carehome.co.uk after experiencing any of our care services, whether it’s after a short-term stay, a period of respite care, or ongoing long term care in our senior housing. Sharing your thoughts soon after your experience ensures your feedback is detailed and accurate, reflecting on the true quality of care you or your loved one received.
Our six care homes across the north east can only improve with your opinions and suggestions. Please consider taking five minutes of your time to leave us with your thoughts.
What should you put in a review?
When writing a review, you should include as much detail as possible from your experience. You could share how you or your loved one felt during the period of care in our senior housing, or comment on the professionalism, friendliness, and supportiveness of our care team. Leaving feedback is also an opportunity to discuss specific areas of care provided, including medical and personal care. You could let us know your thoughts on cleanliness, comfort and the atmosphere of the care home you have seen.
Finally you could let others know if you would recommend St Martins Care and why.
Who can leave a review?
Anyone who has interacted with St Martins Care can leave a review. This includes:
Residents
Family members
Visitors
Staff
Do you have feedback for us?
Reviews are a great way to tell other potential residents and families about your experience. But, if you have direct feedback or questions about your experience in one of our homes, we welcome you to speak to us directly! We are always available to chat.